At AUTOTRAK, we are committed to providing exceptional service and support to ensure the long-lasting performance of our products. Our comprehensive resources are designed to assist you with installation, maintenance, and customer service, allowing you to enjoy the full benefits of your automated door systems.

    • Finding authorized dealers for installation and maintenance services has never been easier. Our extensive network of certified dealers is available across the U.S. to ensure that you receive professional service tailored to your needs. To locate a dealer near you, please visit our Dealer Locator page, where you can search by your location and connect with qualified professionals who are trained in AUTOTRAK products. Our dealers are committed to delivering exceptional service, from initial consultations to ongoing maintenance.

    • Every AUTOTRAK product comes with a 1-year manufacturer warranty from the date of sale, providing peace of mind regarding your investment. This warranty covers defects in materials and workmanship, ensuring that you receive a product that meets our high-quality standards. In the event you encounter any issues, our dedicated customer service team is here to help. You can reach out to us via phone or email, and we’ll assist you in troubleshooting problems or processing warranty claims to get your system back in optimal condition.

  • To ensure the longevity and optimal performance of your AUTOTRAK door system, we recommend the following basic maintenance tips:

    Regular Cleaning: Keep the door tracks and surfaces clean from dust, dirt, and debris. Use a soft cloth and mild cleaner to maintain the finish and functionality of your door.

    Lubrication: Periodically lubricate the moving parts, such as tracks and rollers, with a silicone-based lubricant to ensure smooth operation. Avoid using oil-based products, as they can attract dirt and grime.

    Inspect Sensors and Buttons: Check the functionality of sensors and push-button controls regularly to ensure they are free from obstructions and functioning correctly.

    Annual Professional Maintenance: Schedule an annual check-up with your local dealer to ensure all components are in good working order and address any potential issues before they become significant problems.